Conflict Management Strategies in Hospital Settings: A Hybrid Systematic Literature Review and Bibliometric Analysis

Mutiara salsabila; Wahyu Ningsih; Bagus Astro; Muhammad Syahril; Nonie Putri; Wahyu Indryani; Wisnu Cahyo; Nurrizqy Putra; Della Ajeng; Miftakhul Yusuf; Devi Dwi

doi:10.58723/jnmi.v2i2.152

Conflict Management Strategies in Hospital Settings: A Hybrid Systematic Literature Review and Bibliometric Analysis

https://doi.org/10.58723/jnmi.v2i2.152

Published: Sep 15, 2026

Abstract:

Background: Conflict is a common issue in hospital settings due to multidisciplinary collaboration, high workloads, ineffective communication, and organizational complexity. Poor conflict management may negatively affect teamwork, healthcare quality, and patient safety. Therefore, understanding effective conflict management strategies is essential for improving healthcare services.
Aims: This study aimed to identify and synthesize evidence regarding conflict management strategies implemented in hospital settings and their impact on patient safety outcomes.
Methods: A Hybrid Systematic Literature Review and Bibliometric Analysis was conducted following the PRISMA 2020 guidelines. Articles published between 2021 and 2026 were searched through ScienceDirect, PubMed, Google Scholar, and Dimensions AI. After screening based on predetermined inclusion and exclusion criteria, 18 eligible studies were included and analyzed descriptively, while bibliometric mapping was performed using VOSviewer.
Results: The review demonstrated that effective communication, teamwork, leadership support, conflict management training, role clarification, collaborative problem-solving, and evidence-based decision-making were the most effective strategies for managing workplace conflict. These strategies improved interprofessional collaboration, strengthened patient safety culture, reduced workplace stress, and enhanced healthcare service quality.
Conclusion: Effective conflict management is essential for improving teamwork and patient safety in hospital settings. Hospitals should strengthen organizational support, provide regular conflict management training, and promote open communication to improve healthcare quality and patient safety.

Keywords: Conflict Management, Hospital Settings, Leadership, Patient Safety, Teamwork

Authors:

1	.	Mutiara salsabila
		Universitas Bina Sehat PPNI,

2	.	Wahyu Ningsih
		Universitas Bina Sehat PPNI ,

3	.	Bagus Astro
		Universitas Bina Sehat PPNI,

4	.	Muhammad Syahril
		Universitas Bina Sehat PPNI ,

5	.	Nonie Putri
		Universitas Bina Sehat PPNI,

6	.	Wahyu Indryani
		Universitas Bina Sehat PPNI ,

7	.	Wisnu Cahyo
		Universitas Bina Sehat PPNI,

8	.	Nurrizqy Putra
		Universitas Bina Sehat PPNI,

9	.	Della Ajeng
		Universitas Bina Sehat PPNI,

10	.	Miftakhul Yusuf
		Universitas Bina Sehat PPNI,

11	.	Devi Dwi
		Universitas Bina Sehat PPNI,

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How to Cite

salsabila, M., Ningsih, W., Astro, B., Syahril, M., Putri, N., Indryani, W., … Dwi, D. (2026). Conflict Management Strategies in Hospital Settings: A Hybrid Systematic Literature Review and Bibliometric Analysis. Journal of Nursing Management Innovations, 2(2), 82–90. https://doi.org/10.58723/jnmi.v2i2.152

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Issue

Vol. 2 No. 2 (2026): Journal of Nursing Management Innovations

Section

Literature Reviews

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